Services may include packing, loading, transportation, unloading, basic placement, and optional storage as confirmed in writing.

Specialty tasks (e.g., pianos, safes, fine art, crating, appliance servicing) require advance notice and may involve additional fees.

Safety is paramount; if an item or access path is unsafe as‑is, methods may be adjusted or service declined with alternatives discussed.

Quotes are based on the details you provide (inventory, access, dates, distance, special handling). Changes can affect final pricing.

Pricing may be time‑based or flat rate; minimums, travel time, fuel, or access surcharges (stairs, long carries, shuttle) may apply where relevant.

Written confirmations control; promotional offers, if any, will be stated on your estimate or invoice.

A deposit may be required to reserve your date, crew, and equipment; deposit terms are included in your confirmation.

Start times and delivery windows are scheduled in advance and may shift due to route conditions, prior job duration, or building access limits.

Reschedules are subject to availability; early notice improves options.

Please arrange parking/loading zones and service elevator reservations when needed; share building policies before move day.

If a large truck cannot safely approach, a smaller shuttle may be used and billed as applicable.

Clear pathways are required; fragile surfaces or areas of concern should be identified to the crew lead beforehand.

Self‑packed boxes must be closed, sealed, and labeled by room and fragility; weight should be safe for handling.

Appliances must be emptied, disconnected, drained, and defrosted; gas connections require licensed technicians.

High‑value, delicate, or oversized items may require specialty materials or crating; request this in advance.

Hazardous/flammable/corrosive goods, ammunition/explosives, live animals, and perishables are not accepted for transport.

Valuables, documents, medications, and irreplaceable items should travel with you personally.

Houseplants may be restricted on long distances; ask for guidance before move day.

Provide accurate inventory, addresses, and access details; have an authorized adult present at origin and destination.

Secure parking and elevator reservations where required; obtain necessary building permissions.

Identify special handling needs and delicate surfaces; keep “Do Not Move” items separate and clearly marked.

Provide trained crews, appropriate equipment, and standard protection for typical household goods.

Handle items with reasonable care, follow safety protocols, and communicate promptly about unforeseen conditions.

Maintain required operating authority and comply with applicable regulations.

Standard liability and optional valuation coverage may be available; terms, limits, and deductibles are specified in your documents.

Coverage may differ for self‑packed vs. professionally packed items; exclusions may apply as stated in your paperwork.

High‑value items should be declared in writing; consider custom crating or separate third‑party insurance for special collections.

Note concerns on delivery paperwork before signing; photograph any visible damage and retain packing materials if inspection is needed.

Submit claims in writing within the stated time frame in your confirmation; include photos, descriptions, and proof of value.

Resolution options follow your selected coverage (repair, replacement, or reimbursement according to terms).

Additional services requested on move day will be itemized and billed accordingly.

Overdue balances may be subject to late fees or third‑party collection processes as permitted by law.

Notify us in writing as early as possible; deposits or fees may be subject to timelines stated in your confirmation.

Rescheduling is offered based on availability; new rates or windows may apply during peak periods.

Weather, traffic, mechanical issues, or building restrictions may impact timing despite best efforts.

In such events, communication will be maintained and a reasonable alternative plan will be coordinated.

Storage services, rates, access hours, and handling fees are provided in writing; insurance/valuation for stored items may be separate.

Monthly charges and notice periods for removal apply as stated in your storage agreement.

These general terms may be updated; the “Last updated” date indicates the current version.

Your signed estimate/confirmation and bill of lading govern if there is any discrepancy with this page.

Service‑related updates may be sent via phone, SMS, or email; opt‑out options for non‑essential messages are available.

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