What’s the easiest way to schedule or reschedule?
Contact Customer Care for long‑distance moves or use the online scheduler for local service; advance notice helps secure preferred dates.

How far ahead should I set my pickup or delivery?
Book as early as possible; local dates can be requested online, while long‑distance timing is coordinated through Customer Care.

When should I make my reservation?
Reserve early to lock in availability—even if some details are still pending—then update your order as plans finalize.

How much lead time is ideal for my move?
Plan at least one month ahead to secure specific dates and time windows, especially for larger homes or complex access.

How far in advance should I book in peak season?
Schedule 3–4 weeks ahead between April and September; off‑peak typically works with 1–2 weeks’ notice.

Which days of the week are best for moving?
Weekdays—especially Tuesday or Wednesday—often mean more flexible schedules and lighter traffic.

How do I reach you to book?
Call our team at +1 (888) 711-4778 for personalized scheduling support and date options.

What’s included in your pricing?
Professional movers, equipment, furniture protection, standard disassembly/reassembly, fuel where applicable, and basic liability coverage are typically included.

How do you price local versus long‑distance?
Local moves are time‑based with crew size; long‑distance considers mileage, shipment weight/volume, and chosen services.

Are there extra charges for stairs or elevators?
Local pricing generally includes typical access; long‑distance may add accessorials for obstacles like long carries, stairs, or limited elevator access.

What forms of payment do you accept?
Visa, MasterCard, Discover, cash, and cashier’s checks; some long‑distance credit card payments may include a small surcharge.

When is payment due?
Payment is typically due prior to unloading at delivery; this keeps the job flowing smoothly through completion.

Should I tip the movers, and how much?
Tips are optional and based on satisfaction; many customers choose 15–20% for excellent service.

What if I need to cancel—do I get a refund?
Refunds depend on timing relative to your scheduled date; check your confirmation or call support for details.

Can you help with packing?
Yes—choose full‑service packing, select‑area packing (like kitchens), or materials‑only support.

Do you disassemble and reassemble furniture?
Yes, standard items are included; specialty builds or custom pieces may need added time or materials.

Will you place furniture and boxes where I want them?
Yes, room‑to‑room placement is part of our standard service—just point and we’ll stage it.

Can you handle antiques and artwork?
Yes, with specialty packing, custom crating options, and careful handling for high‑value pieces.

What counts as a commercial or office move?
Business relocations, offices, and facilities with tailored logistics, schedules, and equipment requirements.

Do you offer mobile storage units?
Yes, green wooden vaults can be staged and stored for flexible short‑ or long‑term needs.

How will my items be stored?
In sealed wooden vaults or designated warehouse spaces, based on size and item type.

Do you provide commercial storage solutions?
Yes—inventory control, receiving, staging, and flexible access options can be arranged.

Can you store oversized items?
Yes—furniture and other large items are kept safely in secure, climate‑controlled areas.

Is your storage secure?
Absolutely—monitored facilities, controlled access, and documented handling procedures protect your goods.

Do you provide wardrobe boxes?
Yes—complimentary for many local moves; available for purchase for long‑distance.

Can I order packing supplies from you?
Yes—call with your list; delivery time and fees depend on distance from our warehouse.

When will the movers arrive?
You’ll receive a confirmation call about 48 hours before your move with your timeframe.

When should I expect my container or truck at destination?
You’ll get an estimated service window the evening prior via email or your online account.

What is a delivery window?
It’s a date range reflecting distance, shipment size, and route conditions for long‑distance moves.

How large is the crew?
Typical teams range from 2 to 8 movers, matched to your home size and service scope.

How big are the trucks?
Local and long‑distance moves commonly use 26‑foot trucks; some deliveries use 18‑wheeler trailers where access allows.

Do I have to be home during the move?
Yes, or designate a trusted adult decision‑maker; some situations may require written authorization.

How late will the movers work?
Crews work until the job is complete, subject to building rules and quiet‑hour restrictions.

Will weather impact my move?
Severe conditions can affect timing, but teams are trained to operate safely in most weather scenarios.

Are your movers background‑checked?
Yes—all crew members are vetted and trained to our standards.

How experienced is your team?
We bring over a decade of moving expertise to residential and commercial projects.

Are you a broker—do you use subcontractors?
No—we operate with our own trucks and employees for consistent quality and accountability.

Are crews your employees or day laborers?
Our movers are regular employees who work exclusively for Movers Hammond and complete ongoing training.

If something is damaged, are you liable to replace it?
Liability depends on the protection you select—basic coverage or optional Full Value Protection.

Who do I contact after delivery with questions?
Reach Customer Service via the contact details in your move documents for fast assistance.